Terms and Conditions

Last updated: april 04, 2020

Introduction

We, Myinnerme ApS, c/o Regus  , company reg. (CVR) no. 39438682, Havnegade 39, 1058 Copenhagen, Denmark (hereinafter referred to as “Myinnerme”, “we”, “us”, “our” or similar wording), have developed the features and software available at https://myinnerme.com/ and in the related app, Myinnerme (the website and the app are hereinafter collectively referred to as the “App”).

To open a user account and start using the App, you need to accept these terms and conditions.

Your acceptance of these terms and conditions constitutes a binding agreement (the “Agreement”) between you and us.

If you are under 18 years of age, you are only allowed to enter into the Agreement with the consent of your parents or guardian.

If you have any questions regarding the Agreement, you can email us at hello@myinnerme.com.

The most recent version of the Agreement will, as a general rule, always be available on Myinnerme’s website. The Agreement is initially available in Danish and English only. We recommend that you store the Agreement on your personal computer, as previous versions will not always be available.

Processing of personal data

Please read our Privacy Policy in which we describe how we process personal data about you.

Buying a subscription and downloading the App

When you pay for a subscription, you are granted a license to use the App, which you can download from the App Store or Google Play. Please note that an active Internet connection is required to download the App and that you will need an ongoing Internet connection to access certain features of the App.

You can choose to pay for your subscription on a monthly basis or to pay for a full year in advance.

If you pay on a monthly basis, you authorise us to charge your chosen payment method every month.

If you choose to pay for a full year in advance, you authorise us to charge your chosen payment method every year.

If a payment fails due to an expired card, insufficient funds or for any other reason and you do not give notice to terminate the Agreement, we may suspend your access to the App until we have received your payment.

Licence

When you have bought a subscription to the App or been granted a free trial as set out below, we grant you a payable, limited licence to use the App to open a user account for your private, non-commercial use of the App, subject to the limitations and restrictions of this Agreement.

When you have bought a subscription to the App or been granted a free trial as set out below, we also grant you a payable, limited license to authorise up to five (5) of your immediate family members to open a user account for their private, non-commercial use of the App, subject to the limitations and restrictions of this Agreement.

The requirements and obligations set out for you in the Agreement also apply to your family members who open a user account for the App under your subscription and who you therefore authorise to use the App. You and any family members you authorise to use the App are responsible for ensuring that your family members who open a user account under your subscription fulfil the requirements and obligations of the Agreement.

If you have been authorised to open a user account by a family member in accordance with clause 4.2 above, we grant you a limited license to use the App to open a user account for your private, non-commercial use of the App subject to the limitations and restrictions of this Agreement and provided that the family member who has authorised you to open a user account in accordance with clause 4.2 above continues to have a valid subscription to the App and continues to observe the agreement between the relevant family member and us.

You grant us a free, unlimited, transferable licence to use any data and information supplied by you to us through the App for purposes necessary to perform the Agreement and authorise you to use the App.

Please note that the App is protected by copyright, and any use of the App that is inconsistent with the Agreement constitutes an infringement of our and our licensors’ copyright. It is therefore important that you do not use the App, including the content of the App, for purposes other than those permitted by the Agreement.

User accounts

All user accounts are personal and must not be shared with others.

You must keep your user account password secret, and you are not allowed to share your password with anyone else.

If you are aware or suspect that someone else knows your password, you should change your password immediately.

Right of cancellation and free trial

Given the fact that the App constitutes digital content that is not supplied on a physical medium, combined with the fact that you explicitly consent to and acknowledge this prior to your purchase of access to the App, you do not have a statutory right to cancel your subscription to the App.

We may provide you with a free trial subscription to the App (a “Free Trial”).

Unless otherwise stated during your signup to the App, the Free Trial will be a period of 14 days (the “Free Trial Period”) which will commence on the day you sign up for the Free Trial.

During the Free Trial Period, you may cancel your Free Trial at any time by:

  1. Open the Settings app.
  2. Tap your name.
  3. Tap Subscriptions. (If you don’t see “Subscriptions,” tap “iTunes & App Store” instead. Then tap your Apple ID, tap View Apple ID, sign in, scroll down to Subscriptions, and tap Subscriptions.)
  4. Tap the subscription that you want to manage.
  5. Tap Cancel Subscription. If you don’t see Cancel Subscription, the subscription is already canceled and won’t renew.

You can also see more here: https://support.apple.com/en-us/HT202039

If you do not cancel your subscription during the Free Trial Period, you will automatically be moved to a monthly subscription for the App subject to the terms of the Agreement at the price stated when you signed up for the Free Trial, and we will charge your credit card the license fee of the first month on the first day following the expiry of your Free Trial Period.

You may only enlist for one Free Trial. We may at our discretion implement measures to prevent you from enlisting to more than one Free Trial. If you have previously been granted a Free Trial, and you sign up for a new Free Trial, we may terminate your Free Trial and block your access to the App without notice.

Free Trials cannot be combined with any other promotions and/or discounts.

Purposes of the App

The content of the App is offered exclusively as general information. The content is not intended to be a substitute for health care service(s) or professional health advice, and the content is not intended to constitute medical or other treatment of individuals.

In particular, the App is not intended for the following specific medical purposes:

  • diagnosis, prevention, monitoring, prediction, prognosis, treatment or alleviation of disease;
  • diagnosis, monitoring, treatment, alleviation of, or compensation for, an injury or disability;
  • investigation, replacement or modification of the anatomy or of a physiological or pathological process or state; and
  • providing information by means of in vitro examination of specimens derived from the human body, including organ, blood and tissue donations.

You should always consult your doctor and/or any other healthcare professional if you have any questions regarding your own health or that of others.

Changes

We reserve the right to update and change the functionality of the App from time to time, for example to introduce new features or to remove features that are not used at all or only to a limited extent. We must notify you of any changes which, combined, result in a net impairment of the functionality of the App by giving not less than three months’ prior notice in writing to the most recent email address you have supplied to us.

We are entitled to change the terms and conditions of the Agreement from time to time by giving three months’ prior notice in writing to the most recent email address you have supplied to us, including the right to change our prices for the future. For example, terms and conditions may be changed to take account of new functionality. Separate price changes may for example occur in the event that our cost of delivering the App increases. Price increases that do not match our own increased costs, however, cannot exceed 10% per calendar year without your consent.

If you do not wish to accept any changes made by us, you are always entitled to terminate the Agreement as set out above.

Errors and liability

If you are a consumer, the general rules of Danish law on liability and damages are applicable, including the principles set out in the provisions of the Danish Sale of Goods Act governing non-conformity in consumer sales contracts. If you are a consumer residing in another country than Denmark, mandatory provisions of your local law may also apply.

If you find an error in the App, please contact us at hello@myinnerme.com and give a description of the error.

If you are not a consumer, the following applies:

We do not warrant that the App will operate in particular ways or is capable of meeting any needs you may have.

We exclude and disclaim liability, both directly or indirectly, for any losses and expenses arising from the functioning of the App in a particular way or from the non-functionality of the App. This implies that we assume no liability for any losses you may suffer as a result of the App functioning in a particular way or not functioning at all.

Fair use and sharing of content

You agree to only use the App for lawful purposes and without infringing any third-party rights.

You are responsible for not infringing any third-party rights when using the App, for example when you share information.

You are personally responsible for the content of information you share through the App, and we are not responsible or liable for any content shared by other users. If you experience any content you believe is infringing and/or unlawful, you may contact us at hello@myinnerme.com, and we will then determine whether the content should be removed.

We have the right to close your profile and terminate the Agreement without notice if we deem that you are not using the App in a fair and/or lawful way. We also have the right to remove any content you have stored and/or shared in Myinnerme if we find that such content does not comply with the Agreement.

Commencement and termination

This Agreement become effective when accepted by you. The Agreement will remain in force until terminated by you or us.

You may terminate the Agreement at any time by giving one (1) month’s notice to expire at the end of a calendar month. Your subscription and access to the App will, in such case, terminate at the same time as the Agreement. If you have prepaid subscription fees for the period after the effective date of termination of the Agreement, you will receive a refund for the relevant period. If you would like to receive a refund of prepaid subscription fees in connection with termination, please send an email with your account details to hello@myinnerme.com. You may terminate the Agreement in App Store or Google Play Store or by contacting us at hello@myinnerme.com.

We may terminate the Agreement by giving one (1) month’s notice in writing to expire at the end of a month to the most recent email address you have supplied to us. Your subscription and access to the App will, in such case, terminate at the same time as the Agreement. If you have prepaid subscription fees for the period after the effective date of termination of the Agreement, you will receive a refund for the relevant period. If you would like to receive a refund of prepaid subscription fees in connection with termination, please send an email with your account details to hello@myinnerme.com.

Governing law and disputes

This Agreement is governed by and construed in accordance with Danish law, with the exception of the Danish conflict of laws rules. If you are a consumer residing in another country than Denmark, mandatory provisions of your local law may also apply.

Any dispute arising out of or in connection with this Agreement, including but not limited to disputes regarding the existence or validity of the Agreement, must be brought before the Danish courts of law.

If you are a consumer and the conditions for complaining are met, you can also file a complaint with the Centre for Complaints Resolution at https://naevneneshus.dk/start-din-klage/center-for-klageloesning-og-forbrugerklagenaevnet/.The address of the Centre for Complaints Resolution is: Centre for Complaints Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. If you are a consumer residing in another country than Denmark, you may also be able to file a complaint elsewhere.

You can also file a complaint by using the European Commission’s Online Dispute Resolution portal, which you can find here: http://ec.europa.eu/consumers/odr/