Frequently asked questions

Share your subscription with your family! You can have up to five profiles on a family account. 

To add a new family member to your account, open the app and follow these steps:

1. Click on ‘My Family’
2. Click on ‘Add a family member’
3. Type in the name of the person you wish to invite. Then, select their role in the family 
4. If your family member has a mobile number, type in the number and click send on the invitation. They will receive a link to log in to their private profile from their own device. You’ve now added a family member!

What if my family member doesn’t have a mobile number?

No problem! 

If your family member doesn’t have a mobile number, just complete the same steps as above and answer no to “Does your family member have a mobile number”. 

Then you’ll be all set – your family member is now added! You will both be able to access your separate profiles from a single phone number and you can easily toggle between profiles when you take turns using the app. 

You can turn on personal reminders inside the app. By activating this feature, you can get a reminder every day at a specific time of your choice. You can also disable the feature at any time.

We recommend that you activate “my reminders” as you get the most out of MYiNNERME when you use it on a daily basis.

Yes, MYiNNERME is available for both iPhone and Android.

MYiNNERME is a psychology app for children/adolescents and their parents. A family subscription allows access for up to 5 family members to join the app. 

The purpose of the app is two-fold: 

For parents and guardians we wish to provide psychological knowledge and insight that helps you understand what your child is feeling and how best to support them. The app is your tool to find advice on how you and your child can solve challenges and difficulties together. 

For children, the goal of the app is to create a comfortable and safe place where they can learn about their struggles and how to deal with them. In this process, they will also develop a better understanding of their inner selves and others. To attain this goal, the app will present children with research-based psychological knowledge about the difficulties they’re experiencing. The digital therapy sessions are adapted to their level of understanding through animated videos and diary prompts, and step by step, these exercises will help them thrive towards a better state of mental health. 

Psychological issues can be prevented by early guidance. In this way, MYiNNERME can be used as a preventive tool that helps children and youth understand their inner selves and difficult emotions before they become problematic. MYiNNERME is most effective when used on a daily basis, but it can also be used occasionally – when the need for support arises. The app can also serve as a supplement to current treatment or as an effective coping strategy while on a waiting list for professional treatment. 

The app is designed primarily for 8 to 16-year-olds and their parents, so adults can support their children in the development that the programmes initiate. The app therefore has two tracks of separate content – one for children and one for the parents. This way, working in parallel sessions with your child will help the whole family in a healthy direction of development.

If your child is younger than 10 years old, you may consider helping them answer the diary prompts and guiding them through the sessions by doing them together. This joint focus can also help you connect with your child. 

In the app you will find a number of programmes with different themes, such as anger, bullying, shyness, being young in a pandemic, grief and meditation. Each programme consists of daily listening therapy sessions that conclude with a diary exercise.

You and your child will go through exactly the same subjects, but you will approach the content from different angles. Your role as an adult is to support your child along the way, which also involves learning about your own feelings and how they can affect your child.

We recommend that you stick to a single session per day. It is important that your child takes their time to get through the programme and that you follow the child’s pace. It’s also possible to do the same session for several days in a row if there’s a particular subject you need more time to work with. Then when your child feels ready to move on, you can both continue with the next session.

Yes, for child and adult profiles with a mobile number: 

The app’s diary is a place where you can write down all your thoughts and feelings at any time – while you’re doing a programme and when you’re not. It contains many different tools to express yourself. It’s completely private and yours personally. You’re the only one who has access to it, and the other members of your family cannot see what you’re writing. Neither can we, of course. 

We know how important it is that you and your child’s diaries are private, since they contain your innermost thoughts and feelings. This is why we’ve enabled a personal code on the app: to make sure your privacy is safely ensured. 

Your data from your diary is encrypted just for you. We save this data by uploading it to the cloud so even if you switch phones or re-install the app, you’ll always have access to it via your login. 

No, not for child profiles without a mobile number: 

Just as you have a private diary, your child should also have one. The only case in which your child’s diary isn’t automatically made private and protected by a password is when your child doesn’t yet have their own mobile number and has to access their profile through your device. In this case, we recommend respecting your child’s need for privacy. A good idea would be to address this topic with your child before using the app, so they know that they can keep their diary notes to themself.

The programmes consist of three elements that are each beneficial in their own way:

• First of all, the app consists of psychoeducation, which is the teaching of psychological phenomena such as anger, bullying or grief. That is, information on what it is, how it can feel and why it can feel so. 

  Psychoeducation increases understanding of the problem, and many become aware that there are other people with the same problem. That in itself can have a beneficial effect, as your child will no longer feel so alone or wrong. Psychoeducation is a common and basic tool in psychological treatment. This type of teaching can be preventative and reduce the risk of relapse.

• The second element is cognitive behavioural therapeutic exercises. Cognitive behavioural therapy is one of the most commonly used psychological methods to treat a wide range of mental health problems around the world. The reason for this: it’s highly effective. Through the exercises, your child will acquire insight into their challenges and will be equipped with strategies to tackle them. 

• The last element is the diary. Many studies indicate that writing a diary can improve one’s mental health. Diary entries can therefore be an effective therapeutic tool, which is why it is a key feature in the app. The reason why writing a diary works, is that your child gets to work with their feelings and thoughts by putting them into words. The child comes into contact with their inner world and this can improve both your child’s self-awareness and their ability to communicate about this inner world. In fact, diary writing can even relieve stress and physical symptoms, just as it can strengthen a sense of happiness and joy.

To get started, you need to: 

1. Download MYiNNERME for iPhone or Android 
2. Make a profile
3. Start your membership (payment won’t be debited until after your free 14-day trial period)

The programme runs in two parallel tracks: one for 8 to 16-year-olds and one for parents. By working side-by-side through the programme, parent and child can work with the struggles together and make the child thrive again. 

You can also read “How do I invite others to my family account?” for a guide on how to add family members to your family subscription. 

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